Call: 1 300 855 433

Privacy Policy

Plan-It Engineering Systems

Last updated: 28 May 2026

Plan-It Engineering Systems ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information, and how we comply with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).

By using our website at https://plan-it.com.au (the Website) or otherwise providing your personal information to us, you agree to the handling of your personal information as described in this Policy.

To be completed before publishing:

  • ABN: [50 676 887 139]
  • Business / registered address: [INSERT ADDRESS]
  • Privacy contact email: [info@plan-it.com.au]

1. What is personal information?

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. This includes things like your name, contact details and, in some circumstances, information collected through cookies and analytics.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

  • Contact and enquiry details — your name, email address, telephone number, company name, and any information you choose to include when you complete a form on our Website, call us on 1300 855 433, or email us.
  • Correspondence — records of communications between you and us, including enquiries, quote requests and service-related discussions.
  • Technical and usage information — collected automatically when you visit the Website, such as your IP address, browser type and version, device information, the pages you view, and the date and time of your visit. This is described further in section 5 (Cookies and analytics).

We do not generally collect sensitive information (as defined in the Privacy Act, such as health or biometric information). If we ever need to, we will collect it only with your consent or as otherwise permitted by law.

3. How we collect personal information

We collect personal information in the following ways:

  • Directly from you — when you submit a form, request a quote, email us, telephone us, or otherwise communicate with us.
  • Automatically — when you browse the Website, through cookies and analytics tools (see section 5).
  • From third parties — in limited circumstances, for example where you have been referred to us, or from publicly available business directories.

Where it is reasonable and practicable, we will collect your personal information directly from you.

4. Why we collect, hold and use personal information

We collect, hold and use personal information for purposes including:

  • responding to your enquiries and providing quotes;
  • supplying, installing, servicing and maintaining our equipment and systems;
  • managing our relationship with you and our customers;
  • improving our Website, products and services;
  • sending you information about our products and services where you have requested it or where permitted by law (see section 7); and
  • meeting our legal and regulatory obligations.

We will only use or disclose your personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, or as otherwise permitted or required by law.

5. Cookies and analytics

Our Website uses cookies and similar technologies. Cookies are small text files placed on your device that help the Website function and allow us to understand how visitors use the site.

We use Google Analytics (via Google Site Kit) to collect statistical information about how the Website is used — for example, which pages are visited and how visitors arrive at our site. This information is generally aggregated and helps us improve the Website. Google may collect and process this data on our behalf. For information on how Google handles data, see Google's Privacy Policy at https://policies.google.com/privacy.

You can control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of the Website. You can also opt out of Google Analytics by installing Google's browser add-on, available at https://tools.google.com/dlpage/gaoptout.

6. Disclosure of personal information

We may disclose your personal information to:

  • Our staff and personnel, to the extent necessary to respond to your enquiry or provide our products and services;
  • Third-party service providers who assist us in operating our business and Website, such as our website hosting provider, email service providers, and analytics providers (including Google);
  • Professional advisers, such as accountants and lawyers, where reasonably required; and
  • Government agencies, regulators or law enforcement, where required or authorised by law.

We do not sell your personal information.

7. Direct marketing

From time to time we may use your personal information to send you information about our products and services that may be of interest to you, where you have requested it or where we are otherwise permitted to do so under the Privacy Act and the Spam Act 2003 (Cth).

You can opt out of receiving marketing communications from us at any time by using the unsubscribe facility in our communications, or by contacting us using the details in section 12. We will action your request promptly.

8. Overseas disclosure

Some of the third-party service providers we use — including Google — may store or process personal information on servers located outside Australia, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the APPs.

9. How we store and protect your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate technical and organisational measures such as secure hosting, access controls and the use of reputable service providers.

When we no longer need your personal information for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

10. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details in section 12. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. If we refuse a request, we will explain why and how you can complain about that decision.

11. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details in section 12. We will investigate your complaint and respond to you within a reasonable period.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au
  • Phone: 1300 363 992

12. Contact us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information or make a complaint, please contact us:

Plan-It Engineering Systems Phone: 1300 855 433 Email: [admin@plan-it.com.au] Address: [INSERT BUSINESS ADDRESS]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our Website, and the "Last updated" date at the top indicates when it was last revised. We encourage you to review this Policy periodically.

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